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Zendesk hires serial enterprise CMO Tifenn Dano Kwan as it bets everything on AI agents

Zendesk has appointed Tifenn Dano Kwan as its new chief marketing officer, bringing in a veteran enterprise SaaS marketer as the company accelerates its pivot toward AI-powered customer service. Dano Kwan replaces Kelly Waldher, who joined the company from Google in 2023. The appointment comes at a defining moment for Zendesk. The company has spent […]
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venturebeat
Zendesk launches new AI capabilities for the Resolution Platform, creating

<p><i>Presented by Zendesk</i></p><hr/><p>Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of i [...]

Match Score: 284.16

venturebeat
Inside Zendesk’s dual AI leap: From reliable agents to real-time intellig

<p><i>Presented by Zendesk</i></p><hr/><p>Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, p [...]

Match Score: 142.88

venturebeat
Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise

<p><a href="https://microsoft.com/">Microsoft</a> last week took <a href="https://www.microsoft.com/en-us/microsoft-agent-365">Agent 365</a>, its mana [...]

Match Score: 114.36

venturebeat
Nvidia launches enterprise AI agent platform with Adobe, Salesforce, SAP am

<p><a href="https://www.nvidia.com/gtc/keynote/">Jensen Huang</a> walked onto the <a href="https://www.nvidia.com/gtc/">GTC stage</a> Monday wearing h [...]

Match Score: 86.06

venturebeat
OpenAI unveils Workspace Agents, a successor to custom GPTs for enterprises

<p>OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers.</p><p>Called & [...]

Match Score: 85.71

venturebeat
Perplexity takes its ‘Computer’ AI agent into the enterprise, taking ai

<p><a href="https://www.perplexity.ai/">Perplexity</a>, the AI-powered search company valued at $20 billion, announced on Wednesday at its inaugural <a href="https: [...]

Match Score: 83.93

venturebeat
Microsoft says ungoverned AI agents could become corporate 'double age

<p>Microsoft today announced the general availability of <a href="https://www.microsoft.com/en-us/microsoft-agent-365">Agent 365</a> and <a href="https://www.micros [...]

Match Score: 82.96

venturebeat
Claude’s next enterprise battle is not models: it’s the agent control p

<p><i>New VB Pulse data shows Microsoft and OpenAI leading enterprise agent orchestration, but Anthropic’s first measurable foothold points to a larger fight over who controls the infras [...]

Match Score: 81.83

venturebeat
Enterprise MCP adoption is outpacing security controls

<p>AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams hav [...]

Match Score: 71.88