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The true cost of AI customer service is customer loyalty

AI can lower customer service costs, but businesses risk losing loyalty when automation replaces the human connection that builds lasting relationships.

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Sony is ending its PlayStation Stars loyalty program
Sony is ending its PlayStation Stars loyalty program

<p>Sony is opting out of its <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/playstation-stars-loyalty-program-rewards-discounts-sony-142823193.html">PlaySta [...]

Match Score: 50.47

The best live TV streaming services to cut cable in 2025
The best live TV streaming services to cut cable in 2025

<p>Around ten years ago, as the price of cable rose to untenable heights, live TV streaming services <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/2015-02-09-sling [...]

Match Score: 48.47

venturebeat
Netomi raises $110 million as Accenture and Adobe bet on AI for customer se

<p><a href="https://www.netomi.com/">Netomi</a>, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 [...]

Match Score: 46.04

venturebeat
Serval’s super agent Catalyst creates roving background agents to identif

<p>Serval is making <a href="https://www.serval.com/serval-news/catalyst-general-availability">Catalyst</a>, its AI agent for building enterprise automations, generally ava [...]

Match Score: 31.67

Nintendo is killing its Gold Points loyalty program
Nintendo is killing its Gold Points loyalty program

<p>In 2018, Nintendo introduced <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/2018-02-08-nintendo-switch-gold-points-eshop-games.html"><ins>Gold Poin [...]

Match Score: 31.55

venturebeat
Amazon and Chobani adopt Strella's AI interviews for customer research

<p>One year after emerging from stealth, <a href="https://www.strella.io/"><u>Strella</u></a> has raised $14 million in Series A funding to expand its AI-powere [...]

Match Score: 30.75

venturebeat
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonn

<p><a href="https://www.intercom.com/">Intercom</a> is taking an unusual gamble for a legacy software company: building its own AI model.</p><p>The 15-year-old, [...]

Match Score: 26.84

venturebeat
While everyone talks about an AI bubble, Salesforce quietly added 6,000 ent

<p>While Silicon Valley <a href="https://www.reuters.com/business/finance/opinions-split-over-ai-bubble-after-billions-invested-2025-10-16/">debates</a> whether artificial [...]

Match Score: 26.77

venturebeat
AI inference costs dropped up to 10x on Nvidia's Blackwell — but har

<p>Lowering the cost of inference is typically a combination of hardware and software. A new analysis released Thursday by Nvidia details how four leading inference providers are reporting 4x to [...]

Match Score: 25.99